Today, February 19, 2010, Tiger Woods - one of the most recognized sports celebrities of the times broke the silence about his affairs with many women and the impact it has had on his personal and professional life.
In his 13 minute Media conference today Tiger appeared composed while reading from his prepared statement. Following his comments he did not take questions from the Media.
As a Media Coach and Consultant that offers training in Crisis Management, Tiger's appearance today was text book. However, about 3 months too late.
In the days that followed the November 27, 2009 incident outside his Florida home; the crashing of his SUV into a fire hydrant around 2:30am and his rush to hospital, Tiger remained silent only releasing short statements through his web site but never talking to the Media who were starved for answers. In the days that followed, the Media were quick to unveil some of the facts surrounding the story. Did the Media have a field day with this? You bet they did! Did Tiger lose credibility in his fans, sponsors and the Golf world? You bet.
The key to understanding how to deal with Crisis is knowing HOW to react and WHEN to react. The more proactive you are the more likely you and your staff will be able to handle the Crisis. It is your opportunity to turn a potential damaging situation into an ability to demonstrate leadership and strength within your organization.
Take care of the victims. No matter the incident, there are victims. Be sure you put their safety, security, well-being ahead of your own.
Admit to the mistake. Everyone makes mistakes. While they might not like what you have to say, the public wants to know that you are human.
Fix the problem. Now that you have admitted there is a problem, what are you doing or what have you done to fix the problem.
Inform stakeholders, employees or key public features. Depending on the magnitude of the crisis, you will want to inform key people within your company before calling the Media and releasing the information.
Respond to Media calls. To ensure you are in control of the story, it is important to return all calls to the Media as quickly as possible. The longer you stall, the longer the Media will continue to 'spin' the story based on the limited information provided and write the story based on their preconceived views.
Ease public fears. People watching or reading information from your Media conference are asking the question "Am I safe?". Be sure to address that and ease the fears.
Do you need to review your Crisis Management Plan for your Company? Contact me at Speak Media Consulting for a free consultation.
-Darren.
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Showing posts with label Tiger Woods. Show all posts
Showing posts with label Tiger Woods. Show all posts
Friday, February 19, 2010
Monday, November 30, 2009
Tiger Woods not on par with Media
Tiger Woods is undoubtedly one of the worlds greatest athletes. He is worth millions and is adored by even more around the globe. Now all eyes are on this fearless legend not by his actions on the golf course but because of his actions, or lack there of, following his car crash early Friday morning, November 27, 2009.
Allow me to quickly provide you with the timeline of events:
Friday around 2:25am; Tiger crashes his SUV into a fire hydrant and then a tree while attempting to leave his Florida home.
Friday afternoon around 3:30pm; some 13 hours later, news of this crash hit the media. Not many details of the crash were available and no comments were made by Tiger Woods.
Saturday; no comments from the great one, only a flurry of speculation by the media.
Sunday afternoon; Tiger releases a statement on his website stating the accident was his fault, his wife Elin was not to blame, and that this was a private matter and wanted to keep it that way. He even declined to be interviewed by the local Police.
Monday morning; Tiger announces his withdrawal from his own golf tournament this week and does not plan to play golf until the New Year.
Where did Tiger go wrong? Silence.
Recently, many celebrities including David Letterman have learned the easiest way to control a situation is to come clean, tell the truth and admit the mistake. Everyone makes mistakes. Own up to them and move on. Instead, Tiger's silence has opened the doors for more negative comment and more harm to his squeaky-clean good name. We are living in the 'now' generation. We do not want to wait for answers, we want them now. If we do not get the answers we are seeking, we will look to any source to provide the information. This is how rumours grow rampant.
In a time of crisis, follow these 5 steps and control the situation:
1) Use the media to your advantage
As soon as you are able, call a media conference and explain as much information as you can without getting into private details.
2) Prepare a statement
When giving your account of the crisis, you will be glad that you have prepared a statement in advance. Camera flashes, microphones and the excitement of the moment will be overwhelming. Be prepared.
3) Admit the mistake
If you are at fault, tell the truth and admit the mistake. Enough said.
4) Focus on your message
After giving your statement, be prepared to answer several questions from the media. Focus on your message and do not deviate from that message. Once you go 'off the script' you will be open to more questions and speculation (not to mention more expensive Lawyers)
5) Correct the un-truths
After you have provided the truth about the crisis, be sure to correct media operations that continue to publish incorrect information. Try first with a phone call. If that is not successful, have your Lawyer intervene.
Are you prepared to face the music when crisis occurs at your company or organization?
-Darren
Allow me to quickly provide you with the timeline of events:
Friday around 2:25am; Tiger crashes his SUV into a fire hydrant and then a tree while attempting to leave his Florida home.
Friday afternoon around 3:30pm; some 13 hours later, news of this crash hit the media. Not many details of the crash were available and no comments were made by Tiger Woods.
Saturday; no comments from the great one, only a flurry of speculation by the media.
Sunday afternoon; Tiger releases a statement on his website stating the accident was his fault, his wife Elin was not to blame, and that this was a private matter and wanted to keep it that way. He even declined to be interviewed by the local Police.
Monday morning; Tiger announces his withdrawal from his own golf tournament this week and does not plan to play golf until the New Year.
Where did Tiger go wrong? Silence.
Recently, many celebrities including David Letterman have learned the easiest way to control a situation is to come clean, tell the truth and admit the mistake. Everyone makes mistakes. Own up to them and move on. Instead, Tiger's silence has opened the doors for more negative comment and more harm to his squeaky-clean good name. We are living in the 'now' generation. We do not want to wait for answers, we want them now. If we do not get the answers we are seeking, we will look to any source to provide the information. This is how rumours grow rampant.
In a time of crisis, follow these 5 steps and control the situation:
1) Use the media to your advantage
As soon as you are able, call a media conference and explain as much information as you can without getting into private details.
2) Prepare a statement
When giving your account of the crisis, you will be glad that you have prepared a statement in advance. Camera flashes, microphones and the excitement of the moment will be overwhelming. Be prepared.
3) Admit the mistake
If you are at fault, tell the truth and admit the mistake. Enough said.
4) Focus on your message
After giving your statement, be prepared to answer several questions from the media. Focus on your message and do not deviate from that message. Once you go 'off the script' you will be open to more questions and speculation (not to mention more expensive Lawyers)
5) Correct the un-truths
After you have provided the truth about the crisis, be sure to correct media operations that continue to publish incorrect information. Try first with a phone call. If that is not successful, have your Lawyer intervene.
Are you prepared to face the music when crisis occurs at your company or organization?
-Darren
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